Webtex Privacy Policy

Data we collect

Please note that the amount of data we have access to is mostly determined by Shopify's technical features and we do not have wide opportunities to limit this amount if Shopify does not allow it.

In particular, when you install the App, we are automatically able to access certain types of data from your Shopify account:

Please note that the amount of data we have access to is mostly determined by Shopify's technical features and we do not have wide opportunities to limit this amount if Shopify does not allow it.

In particular, when you install the App, we are automatically able to access certain types of data from your Shopify account:

1. The App has access to SHOP INFORMATION via Shopify's Shop API such as shop's address, domain, email. etc. The full list and descriptions of all such data can be found on the Shopify's Shop API documentation page available via https://shopify.dev/docs/admin-api/rest/reference/store-properties/shop.
2. The App has access to ORDER INFORMATION, such as customer name, email, address, billing and payment information, items purchased, etc. The full list and descriptions of all such data can be found on the Order API documentation page available via https://shopify.dev/docs/admin-api/rest/reference/orders/order.

Important: Please note that the App does not actually download, stores or in other way processes any data that is a part of CUSTOMER INFORMATION and ORDER INFORMATION, but it only has potential access to this data since it is automatically provided by Shopify. The App processes CUSTOMER INFORMATION and ORDER INFORMATION since this data is required to provide the App’s services and without processing such data it will not work the way it should.

How do we use your data?

The data we have access to is used only to provide you services. Below is a description of what data and for what purposes each App uses.

1. In the App we retrieve SHOP INFORMATION for billing purposes and also to be able to provide service, which requires access to Shopify's Shop API scope. Additionally, for proper functioning, the App needs other SHOP INFORMATION such as the shop's global settings, pricing plan, currency, currency format, time zone, time format.
2. The App also needs to be able to trigger review reminder popup display and sending review emails, which requires access to CUSTOMER INFORMATION and ORDER INFORMATION.

On what legal basis do we rely to process your data?

Because we only use your data to provide services to you, we rely on the need to enter into and execute a contract to which you are a party to process your data.

Cookies and similar technologies

We use only such cookies that allow us to make the App usable (so called "functional cookies") — the Aps cannot function properly without these cookies. We do not use any marketing or advertising cookies in our App.

Who can have access to your data?

Below is the list of our third-party partners, a link to a document where you can explore their data practices, the purpose for which we engaged each third party and the amount of data it has access to:

International data transfers

We can have partners in different countries, including Poland, thus your data can be transferred to any country where our partner operates. You can see how our partners use your data in their legal documents available on the partner websites. If this information is not publicly available, then we have agreed with the partners on the scope of the data to which it is accessing and we make sure that such partner processes it only in accordance with the purpose for which the partner was engaged.

Your rights and options

Important: In accordance with our legal obligations, we have to inform you about what rights you have with regard to your data, HOWEVER, we would like to emphasize that we do not have the technical ability to satisfy any request for all the data to which we have potential access, since we do not process the majority of such data. We can only process SHOP INFORMATION, CUSTOMER INFORMATION and ORDER INFORMATION. Accordingly, your requests can only be satisfied by us with respect to the data we process.

We will answer your requests without undue delay and in any event within 1 month of our receipt of the request unless a longer period is required due to the complexity of the request. In this case, our response time can be up to 3 months in total.

Rights of European residents. You have the right to access data we hold about you, correct your data, have your data deleted, object how we process or share your data, and restrict how we process or share your data. You can at any time send us a relevant request to access, correct, delete, stop or restrict processing or sharing of your data via e-mail specified above. If your explicit consent serves the basis for data processing, you can withdraw the consent at any time sending a relevant request via e-mail specified above.

NOTE THAT IF YOU ASK US TO DELETE YOUR DATA, WE CAN RETAIN YOUR DATA AS NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS OR RESOLVE DISPUTES. FOR INSTANCE, WE ARE GENERALLY UNABLE TO DELETE THE INFORMATION ABOUT YOUR PURCHASES SINCE WE NEED THIS DATA FOR OUR BILLING PURPOSES.

Data storage

Our App stores only SHOP INFORMATION, CUSTOMER INFORMATION and ORDER INFORMATION. We will store such data only for as long as it is necessary to provide you services and comply with our other legal obligations (for instance, for our billing purposes). We regularly (at least once a year) review and de-identify unnecessary data to store it for research or statistical purposes only.